Privacy Policy

Effective Date: June 24, 2025

Welcome to Heritage Lock LLC and Heritage Security LLC, doing business as A to Z Lock & Safe, Resorts Locksmith Services, and A to Z Security & Sound. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our websites, services, or platforms.

By using our websites or services, you agree to the practices described in this policy.

Information We Collect

Personal Information

We collect personal information you voluntarily provide when you request a quote, schedule service, or communicate with us. This may include:

  • Name
  • Physical address
  • Email address
  • Phone number
  • Company or property information

We use this data to fulfill service requests, respond to inquiries, and manage our business relationship with you.

Usage & Log Data

We automatically collect certain technical information about how you interact with our websites and tools. This includes:

  • Browser type and device information
  • Access dates and times
  • Pages visited and time spent
  • IP Address and location (general logging only - not tied to specific users)

We use this data to improve website performance, monitor traffic, and enhance user experience.

Third-Party Services

We partner with trusted third-party platforms to operate and improve our business. These services may access certain personal or usage data as needed to perform their role, under confidentiality agreements:

  • ServiceTitan – Customer management and scheduling system
  • Avoca – Customer service analytics and training
  • Google Analytics – Website performance and visitor behavior tracking
  • Microsoft Clarity – Session recording and heatmap analytics
  • TrueReview – Review request platform and feedback monitoring
  • PageFifty – Website hosting (servers located in the United States)

Information Sharing & Disclosure

We do not sell your personal information.

We may share your data with third-party providers who assist us with services such as scheduling, payment processing, analytics, or communication. These vendors are contractually bound to protect your data and may only use it to perform services on our behalf.

Data Security

We take your privacy seriously and use reasonable technical and organizational safeguards to protect your personal data from unauthorized access, alteration, or disclosure.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your personal data (subject to applicable law)

You can exercise these rights by contacting us directly using the information below.

California Privacy Rights (CCPA)

If you are a California resident, you are entitled to the following rights under the California Consumer Privacy Act (CCPA):

  • The right to request access to the personal data we collect about you
  • The right to request deletion of your personal data
  • The right to opt out of the sale of your personal data (note: we do not sell personal data)

To submit a privacy request under the CCPA, please contact us via email or phone using the details below.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy occasionally.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Heritage Lock LLC / Heritage Security LLC
Mary Esther, FL
Email: [email protected]
Phone: 850-664-7557